Refund & Replacement Policy
30 Days Refund & Replacement Policy
Covered by our 30-day full refund / free replacement policy. If you are offered a refund or a replacement order, there is no need to return the item you received.
- Item received is defective, damaged, broken, or does not work properly.
- Item received is different from the description or the customization information you submitted.
- Incorrect or mismatched size.
- Lost or missing items.
Not Covered
The following are not covered by the 30-day policy. We are not liable for these issues.
- The request is made more than 30 days after delivery.
- Wrong size, product, address, or custom information chosen at checkout.
- Damage caused by misuse, mishandling, or poor maintenance.
- Items that have been washed, worn, or soiled, and damage resulting from handling.
- Personal reasons such as change of mind or personal taste.
- Products purchased during a sale or promotion.
How to Request a Refund or Replacement
Step 1. Submit a ticket through our contact page.
Step 2. Include photos of the item you received and of the package cover showing the shipping label.
Step 3. We review your ticket and issue the refund or replacement.
Refund Time
If your refund is approved, the funds go back to the payment method you used. How long it takes to appear on your statement:
- Credit card: up to 10 business days.
- PayPal: 3 to 5 business days.
